Privacy Policy

Effective as of May 1, 2013

MentorCloud™, an online platform (hereinafter the “Platform”) for mentoring and knowledge sharing, is a proprietary solution offered by MentorCloud, Inc., (hereinafter “MentorCloud”, “We”, “Us”, “Our”, “the Company”) a Delaware Corporation. The Platform is intended for individual users or members (hereinafter “users”, “You”, “Your”, “Them”) affiliated to a specific organization. We provide services (hereinafter “the Service”) through one or more websites (hereinafter “our Websites”). This Privacy Policy describes Our privacy practices related to Your access to and use of the Service, including any content, information, products therein.


The Service is currently provided through the websites identified with the following urls (uniform resource locators): http://www.mentorcloud.com andhttp://X.mentorcloud.com (where X is the name referring to the organization for whom We provide Our platform, pursuant to separately executed forms and agreements).

Our websites may contain links to other web sites. We are not responsible for the information practices or the content of such other web sites. We encourage You to review the privacy statements of other websites to understand their information practices.


We collect information from individuals who visit Our Websites (“Visitors”) and individuals who register to use the Service (“Customers”). The purpose of the Platform is to permit Customers to voluntarily provide information about themselves for the purposes of sharing knowledge, networking and forming mentoring relationships. You willingly provide Us certain personal and professional information (hereinafter the “Required Information”), which We collect in order to allow You to benefit from Our Websites If You have any hesitation about providing such information to Us and/or having such information displayed on Our websites or otherwise used in any manner permitted in this Privacy Policy and Our Terms of Use, you should not become a user of the Service and the Platform. You can still visit those areas of Our Websites that do not require You to login or share any information about Yourself.

We may as appropriate require you to provide Us with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Service (“Billing Information”), for the purpose of purchasing additional Service that We may offer in the future. Required Information, Billing Information, and other Information collected by Our Websites are referred to collectively as “Data About Our Customers”.

As you navigate the Company's web sites, We may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from Your Web browser (such as browser type and browser language), Your Internet Protocol (“IP”) address, and the actions You take on the Company's Web sites (such as the Web pages viewed and the links clicked).


We are committed to protecting children's privacy online and meeting the requirements of the federal Children's Online Privacy Protection Act. This Site is only intended for users above the age of 18. We do not knowingly collect information from children.


We use Data About MentorCloud Customers to perform the Service requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact You about Your interest in the Service.
We are an online service dedicated to helping individuals grow personally and professionally. The personally identifiable information You choose to provide on Our website is used to help You describe Yourself to other Users. Other information, that does not personally identify You as an individual, is collected by Us from Users (such as, for example, patterns of utilization) and is exclusively owned by Us. This information can be utilized by Us in such a manner as We, in our sole discretion, deem appropriate.

We will communicate with You through email and notices posted on Our websites or through other means available through the Service, including text and other forms of messaging. If We send any communications to You via a carrier with which You have a mobile communications subscription or otherwise have access, You understand You will pay any service fees associated with any such access (including text messaging charges for messages to Your mobile device). Please be aware that You will receive certain emails from Us related to the Service, such as email notices when another User sends you a note. Emails related to delivery of Our Service cannot be opted out by You.

We may also use Data About MentorCloud Customers for marketing purposes. For example, the Company may use information You provide to contact You to further discuss Your interest in the Service and to send You information regarding the Company and its partners, such as information about promotions or events. Any credit card information requested by Us will be used solely to check the financial qualifications of prospective Customers and to collect payment for the Service.

Information provided to Us is also used to personalize Your experience on Our Websites. For example, when You login to certain pages of Your account we will display the names and profile pictures of other people who belong to the same community as You. We may also feed information specific to the information You have shared with us.
We use Web Site Navigational Information to operate and improve the Company's Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About MentorCloud Customers to provide personalized information about the Company.


We use commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as You navigate the Company's Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company's Web sites and how this information may be used


We use cookies to make interactions with the Company's Web sites easy and meaningful. When You visit one of the Company's Web sites, Our servers send a cookie to Your computer. Standing alone, cookies do not personally identify You. They merely recognize your Web browser. Unless You choose to identify yourself to Us, either by responding to a promotional offer, opening an account, or filling out a Web form, You remain anonymous to the Company.

We use cookies that are session-based. Session cookies exist only during one session. They disappear from Your computer when You close Your browser software or turn off Your computer.

If You have chosen to identify yourself to Us, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify You. Each time You log into the Service, a session cookie containing an encrypted, unique identifier that is tied to Your account is placed in Your browser. These session cookies allow the Company to uniquely identify You when you are logged into the Service and to process Your online transactions and requests. Session cookies are required to use the Service

We may use information from session in combination with Data About MentorCloud Customers to provide You with information about the Company and the Service.

Due to communications standards for the Internet, when You visit the Our web sites, We automatically receive the URL of the site from which You came and the site to which You are going when You leave Our websites. We also receive the Internet protocol (IP) address of Your computer (or the proxy server You use to access the World Wide Web), Your computer operating system and type of web browser You are using, email patterns, as well as the name of Your ISP. This information is used to analyze overall trends to help us improve Our Service. The linkage between Your IP address and Your personally identifiable information is not shared with third-parties without Your permission or except when required by law.


We use Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors' usage of the Company's Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on Your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, We may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs You to one of the Company's Web sites. We use Web beacons to operate and improve the Company's Web sites and email communications.

We may use information from Web beacons in combination with Data About MentorCloud Customers to provide You with information about the Company and the Service.


We use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what You view on our site to personalize Your visit. Third parties, with whom the Company partners to provide certain features on Our site or to display advertising based upon Your Web browsing activity, use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by Your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here


When you visit Our Web sites, the Company collects Your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, We use IP addresses to monitor the regions from which Customers and Visitors navigate the Company's Web sites.


From time-to-time, We may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Company's Web sites.


As a User, You have certain obligations toward the other Users with whom You will be communicating. Certain of these obligations are imposed by applicable law and regulations, and others have become commonplace in user-friendly communities of like-minded members, such as our Websites: You must, at all times, respect the terms and conditions of the current Privacy Policy and the Terms of Use. This includes respecting all intellectual property rights which may belong to third parties (e.g. photographs). You must not download or otherwise disseminate any information which may be deemed to be injurious, violent, offensive, racist or xenophobic or which may otherwise violate the purpose and spirit of Our Service and Our community of Users. You must not provide information to Us and /or other Users which You believe might be injurious or detrimental to Your personal, professional or social status. Any violation of these guidelines may lead to the restriction, suspension or termination of Your account by Us, as We take these principles seriously and consider them to be the basis on which our Users adhere to Our websites and the Service which they offer.


We may provide forums, blogs, or chat rooms on the Company's Web sites. Any personal information You choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information You choose to submit in these forums.

Customers and Visitors may elect to use the Company's referral program to inform friends about the Company's Web sites. When using the referral program, the Company requests the friend's name and email address. We will automatically send the friend a one-time email inviting him or her to visit the Company's Web sites. We do not store this information.

We post a list of Customers and testimonials on the Company's Web sites that contain information such as Customer names and titles. We obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.


Unless described in this privacy statement, We do not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

From time to time, We may partner with other companies to jointly offer products or Service. If You purchase or specifically express interest in a jointly-offered product or service from Us, the Company may share Data About MentorCloud Customers collected in connection with Your purchase or expression of interest with Our joint promotion partner(s). We do not control our business partners' use of the Data About MentorCloud Customers We collect, and their use of the information will be in accordance with their own privacy policies. If You do not wish for Your information to be shared in this manner, You may opt not to purchase or specifically express interest in a jointly offered product or service

We may, as appropriate, use a third-party service provider to manage credit card processing when required. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company's behalf.

We reserve the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company's rights and/or to comply with a judicial proceeding, court order, or legal process.


To facilitate Our global operations, We may transfer and access Data About Our Customers from around the world, including the United States. This Privacy Statement shall apply even if MentorCloud transfers Data About Our Customers to other countries.


We offer Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage Your receipt of marketing and non-transactional communications by clicking by clicking on the “unsubscribe” link located on the bottom of the Company's marketing emails. Additionally, You may send a request specifying your communications preferences to support@mentorcloud.com. Customers cannot opt out of receiving transactional emails related to their account with Us or Our Service.


Customers may update or change their profile information. To discontinue your account, please email support@mentorcloud.com. Requests to access, change, or delete your information will be handled within 30 days.


We will not review, share, distribute, or reference any Customer Data except as provided in Our Master Subscription Agreement, or as may be required by law. In accordance with Our Master Subscription Agreement, We may access Customer Data only for the purpose of providing the Service, preventing or addressing service or technical problems, at a Customer's request in connection with customer support matters, or as may be required by law


We use robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Service are accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (.SSL.) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords on Our websites

Because the Company uses the Service to maintain Data About Our Customers, this information is secured in the same manner as described above for Customer Data.


We reserve the right to change this Privacy Statement. We will provide notification of the material changes to this Privacy Statement through the Company's web sites at least thirty (30) business days prior to the change taking effect.


Questions regarding this Privacy Statement or the information practices of the Company's Web sites should be directed to privacy@mentorcloud.com. Our Address: 1355 Market Street Ste. 488 San Francisco, CA 94103 USA.